Privacy Policy

Last updated: April 2025  |  CasaNode LLP, India

CasaNode LLP ("CasaNode", "we", "us", or "our") operates the website casanode.in. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or contact us about our products and services.

By using this website you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the website.

1. Information We Collect

We collect information you provide directly to us, including:

• Name and contact details (email address, phone number) when you submit a contact or quote request form
• Company name, project details, and product requirements you share in correspondence
• Any other information you choose to provide when contacting us

We also collect certain information automatically when you visit our website:

• Browser type, operating system, and device information
• Pages visited, time spent, and referring URLs (via server logs)
• IP address (anonymised where possible)

We use two third-party services to understand how visitors interact with this website:

• Google Analytics 4 (Google LLC, USA) — measures aggregate page views, traffic sources, and site engagement. We use Google's Consent Mode v2 with all consent categories denied by default; only cookieless aggregate pings are sent until you grant consent. IP addresses are anonymised. See Google's privacy policy.
• Microsoft Clarity (Microsoft Corporation, USA) — records session behaviour (clicks, scroll depth, heatmaps) for user-experience research. Session recording is disabled by default until you grant consent. Even after consent, all text content and form inputs are strictly masked before recording — we never see values you type into any form field. See Microsoft's privacy policy.

Cookies. We do not use cookies for advertising or profiling. When you grant analytics consent, Google Analytics and Microsoft Clarity may set first-party cookies for aggregate measurement only.

Data transfers. Analytics data may be transferred to servers in the United States. Both providers offer EU Standard Contractual Clauses recognised under the Digital Personal Data Protection Act, 2023 (DPDPA).

Retention. Google Analytics data is retained for 14 months. Microsoft Clarity data is retained for 90 days.

Your rights (DPDPA §11-16). You have the right to access, correct, update, and erase your personal information. Contact our Grievance Officer below to exercise these rights.

Grievance Officer (DPDPA §32): Viven Asthana, CasaNode LLP, Mumbai. Email [email protected]. Complaints acknowledged within 30 days of receipt.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations for products and services
• Fulfil orders and arrange delivery of products
• Send you technical documentation, product samples, or commissioning information you have requested
• Communicate with you about your project, including follow-up support
• Improve and maintain this website
• Comply with legal obligations under Indian law

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third parties who assist us in operating our business (e.g. email hosting, logistics providers), who are bound by confidentiality obligations.
• Legal requirements: We may disclose information where required by law or in response to valid legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact and project enquiry data is typically retained for up to 5 years.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Your Rights

Under the Information Technology Act 2000 and applicable rules, and the Digital Personal Data Protection Act 2023 (where in force), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request erasure of personal data where it is no longer necessary for the purpose for which it was collected
• Withdraw consent to processing where processing is based on consent

To exercise any of these rights, please contact us at the details below. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites (such as Casambi Technologies Oy). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

8. Children

Our website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

CasaNode LLP
1908 Lotus Arc One, New Link Road
Andheri (W), Mumbai 400053
Maharashtra, India

Email: [email protected]